Work Injuries

From the many local coal mines and related industries to the Hunter Equine, Military and Viticulture economies Singleton Physio has a proud history of front-line engagement.

Our Physios, EPs and RM Therapists are all NSW SIRA Workcover Accredited Providers and have extensive local industry experience with injured worker rehabilitation. We deliver active based rehab from the very beginning with a view to prevention of chronicity and loss time injury (LTI).

Early Intervention services
We provide Early Intervention services catering to our local industry delivering optimised fast-tracked acute injured worker management. This involves early appointment prioritisation, expert injury screening, early evidenced based treatments, reporting to HSO’s regarding suitable duties and early on-referral where indicated. Outcomes are enhanced acute injury recovery, worker and work site satisfaction, reduced LTI and therefore massive company savings via reduced insurance premiums.

Onsite services
We provide tailored onsite clinics for convenient easy worker access to quality Physio care, injury screening and treatment. Close communication with HSO’s, Injury Management Advisors and key Work Supervisors enhances worker care. We also provide ergonomic assessments, job task assessments and onsite health promotion talks (eg. soft tissue injury management, new starters healthy work life, fatigue management, nutrition for work, warm ups for work, manual handling).

Pre-Employment Screening and Functional Assessments
Musculo-Skeletal functional and work fitness assessments based on specific Job Task Analysis provide clear guidance to workplaces regarding worker readiness for commencement or return to work. Further management advice is provided where workers can target specific areas of health to prevent future injury where possible.

Work Focused Rehabilitation
From initial contact our goal is to facilitate a timely and durable return to work. With clear and consistent communication with key parties realistic targets are formulated and achieved. Active therapies and education are important keys to enable workers gain confidence and skills in managing their condition effectively and not become reliant on limited passive therapies. Our deep knowledge of local work demands help us generate the most effective exercise programs. Exercises are personalised and utilise the latest digital technologies. Our clients are always given home exercises and we also offer gym based work conditioning programs, hydrotherapy, graded functional programs and our Get Back spinal conditioning program.

What should I bring?
Please bring your GP referral, Work Cover Medical Certificate, Insurance details (Claim number, caser manager, contact details etc). If these details are provided correctly then we can invoice the insurer directly for you. Also please bring or wear appropriate clothing (eg. shorts and shirt) and footwear where needed.

Private Clients

A referral is not required for Physio as a private client. If you have private insurance health fund extras cover please bring your fund card and we can process your claim directly via HICAPs. Also bring along any relevant reports, scans etc.

Enhanced Primary Care Program (EPC)

Physio can attract rebates through Medicare EPC program for chronic disease management [item 723, 721, 732]. Up to 5 allied health consultations per year, or 10 for Aboriginal and Torres Straight Islanders. There are qualifying criteria and a GP referral is required for this program. Please bring along your referral, Medicare card and EFT card. Clients pay for the consultation and then the Medicare rebate is processed onsite back into your account. This is not a bulk billing service, the out of pocket expense is $19.05 per visit.

CTP Third Party Claims

Our clinic is registered to provide rehabilitation from any Compulsory Third Party motor vehicle accident claims. Please bring along your GP referral and current acceptance of liability specific for physiotherapy. If all details are correct we can invoice the insurer directly.


Our Physios are Accredited DVA providers. Please bring along your Gold or White Card as well as a current GP referral and we can claim directly through DVA.

Work Injuries

For Early Intervention services appointments are made by your HSO and invoiced via pre-arranged PO numbers or paid over the phone via credit card. Normally up to 5 sessions would be directly funded by your employer and then by their Workers Compensation Insurance company if beyond this.
For Workers Compensation injuries please bring along your GP referral and Certificate of Capacity, Insurance Company Information including Claim Number so that we can invoice directly as well as any other relevant reports and scans etc. Our physios are accredited NSW SIRA Workers Compensation Providers.

What to expect in your consult?

Your initial new episode consultation will involve a comprehensive assessment where we ascertain your relevant history and medical history, followed by a physical examination to determine the diagnosis and cause of your problem.

This will be discussed with you where we form a treatment plan for your needs. The treatment may vary but will often include a combination of “hands on therapies”, taping, advice, exercise therapies, dry needling as well as other options.

Conditions we help with:


New episode physio appointments are normally 45 minutes to allow us the time to adequately assess, diagnose, develop a management plan and treat your condition or injury. Subsequent appointments are generally 30 minutes in duration.

For private clients no referral is required so you can book in straight away! If you have a work injury, DVA, Medicare EPC or 3rd party insurance claim then a referral is required.

Please bring along/ wear suitable light loose fitting clothing that you can move in and to allow access to your problem area. Eg. for the neck/ shoulder a light singlet, shorts for the knee/ ankle. We also have gowns available. Bring along your running shoes if you have foot and ankle problems.

Please bring all recent relevant reports, scans, letters and any other information regarding your injury with you. You may also bring a medication list if you have one.

Our physios are popular, however in most cases we can help you see a physio within 24 hours. You can check availability by selecting a service below, and if nothing suits give us a call and we’ll do our best to make something work.

Physios can refer for spinal xrays via Medicare if indicated (though in the vast majority of cases they are not indicated). For peripheral xrays and other scans a GP or Specialist referral is required for Medicare funding coverage- we can advise you if we think that these are necessary and liaise directly with your doctor to arrange fast tracking when needed.

Yes, we provide on the spot claims with your health fund with our HICAPs terminal, the vast majority of funds are eligible via HICAPs.

What can we help you with? Feel free to give us a call or chat with us here online and we’ll be happy to talk about the fees with you. The cost to fix your problem will depend on a number of factors which we can clearly discuss at your first consultation where we strive to work within your budget and needs.

No, however as Medicare registered providers we can process your claim with Medicare who will contribute $52.95 towards your appointment fee if you have a GP referral under the Enhanced Primary Care (EPC) plan. After claiming you are just paying the $19.05 difference, that’s all. Your doctor (GP) can refer you for up to 5 sessions in a year for chronic conditions such as Diabetes.

We are not presently NDIS registered however we can see NDIS clients who are “self managed”. Please contact us for more information regarding this service.

We understand that life gets hectic and doesn’t always go to plan! Our therapists are in demand though so if you are unable to make your appointment then someone else misses out too. Should you need to reschedule or cancel your appointment, please inform us at least 6 hours prior as per our late notice fee policy.

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